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1.0 Average rating
Nashville from Nashville, TN
I purchased extended back panels for my Salamander Synergy 323 cabinet back in 2010 to accommodate a home theater PC. Recently, I've noticed that my AV receiver, which sits next to the HTPC, tends to get hot, and may be affecting the HTPC performance. So, I ordered an extended back panel with the active cooling. Unfortunately, when I opened the box, I immediately noticed that Salamander had changed the locations of the mounting holes, making this panel incompatible with the 2010 panels. I called Salamander customer service, who initially had no idea what I was talking about until I sent photos. They then discovered that they had, indeed, changed the hole locations back in 2008. Note that they have yet to confirm whether the panels I bought in 2010 or 2014 are the pre-2008 design. Also, note that 3 out of 4 photos on the Salamander product website show the holes in the same locations as my 2010 panels. Unfortunately, Salamander was unwilling to help and suggested that I buy another panel, which I am unwilling to do to fix their mistake, so I will be returning the new panel for a refund. If your buying a whole new system: the panels are expensive, but by all means go ahead. If you are thinking of upgrading an existing system: buyer beware!