Customer Service: Shipping Information
We at The Simple TV Stand Store want you to feel absolutely comfortable with every aspect of your online shopping experience. We know that how and when an order will ship is of extremely high importance to you. If you ever have any questions about shipping estimates or methods please contact us.
Shipping Policies
The Simple TV Stand Store partners with many manufacturers and distributors all over the country to bring you, the customer, the products you want in the shortest amount of time at the lowest prices possible. While both our costs and your costs are a strong consideration for these partnerships, we also ship from many U.S. locations to ensure that we do not use more fossil fuels than we need to deliver your purchase. Energy conservation is extremely important to all of us at The Simple TV Stand Store as well as all other Simple Stores.
We use many local and national freight and small parcel carriers to ship your order in the most efficient way possible. Be advised that due to certain conditions, products may be shipped using an alternative to the method stated on the product page. Once an order ships, we will notify you via email of this status update, along with any available shipment tracking information. Most carriers can provide for you an estimated delivery date. We try to estimate the time in which each item ships, but please keep in mind these are just estimates, not actual delivery dates. Items occasionally go out of stock or become discontinued. We will send you all available information we have about your order fulfillment status.
At this time, The Simple TV Stand Store can ship only to addresses in the contiguous United States.
Shipping Methods
Each product on The Simple TV Stand Store has a particular shipping method associated with it so we can provide our customers with the most efficient delivery. The Simple TV Stand Store partners with only the best carriers across the country. Here are the ways your order might ship.
Common Carrier
Products under a certain weight will be shipped by UPS, FEDEX, DHL or USPS. For many of the smaller items that we sell, these companies will provide the fastest and safest way to deliver your order. In most cases, our order will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it ships.The Simple TV Stand Store does not require a signature for small parcel deliveries. However, signing for your delivery might be standard policy for the courier company. To ensure that they will leave your parcel without you having to sign for it, leave a note instructing the driver to deliver your package “No Signature Required.” You should also include your name and tracking number with this note.
* In certain circumstances, this product be may delivered via an alternative shipping method at no additional expense to you.
Truck Freight
Products heavier or larger than the specified small parcel weight limit will be delivered by truck freight. This means, that when the order arrives at the shipping address, it is the customer’s responsibility to unload the item/s. If you are unable to remove the item from the back of the truck by yourself, please make sure that you have someone available to help you when the delivery arrives.For residential deliveries, the shipping carrier will contact you to schedule a delivery appointment. In most cases, companies offer appointment windows of usually 2 to 4 hours, between 8:00 am and 5:00 pm EST, Monday through Friday.
Please inspect the package at the time of delivery. If you notice that the box shows signs of any damage, or if you are at all concerned that there might be damage, please write "PRODUCT DAMAGED" clearly on the sheet that the truck freight representative will ask you to sign. This action simply insures that if there is any damage, it will be easy to take care of the problem. Otherwise the item or its damaged parts may not be replaced.
In addition to regular truck freight services, if you think you may not be able to unload the item delivered to you by regular truck freight, or if you cannot arrange for help at the time of delivery, most truck freight companies may be able to help you remove it from the back of the truck into your house for an additional fee. You should request extra shipping services at the same time that your order is placed.
* In certain circumstances, this product be may delivered via an alternative shipping method at no additional expense to you.
White-Glove Shipping
Due to the size and weight of certain products, for your convenience we have coordinated the shipping and delivery of this item with a white glove freight carrier. White glove carriers differ from common carriers in many ways:
There are 4 different levels of service that we offer with products that use white glove freight: White Glove Silver, White Glove Gold, White Glove Platinum and White Glove Platinum Plus. For some products we provide a higher level of base service included in the product price because we know that due to the size and weight it will ensure that your product arrives in good shape. For other products we give you the option to pay extra and upgrade to a higher service level. Below we have detailed what is included with each different level of white glove freight service. White Glove Freight Service Levels:
White Glove Silver
Silver service provides two-man delivery to inside the threshold of your residence. Inside threshold includes one of the following locations: product will be left in either a front entrance, mudroom, or garage depending on availability and customer's preference. If you live in an apartment building or condo the product will be carried up a maximum of three flights of stairs from the building threshold (4-15 steps = 1 flight). The product will be left in the original packaging.
White Glove Gold
Gold service provides two-man delivery to inside your residence to the room you choose. If you live in an apartment building or condo the product will be carried up a maximum of three flights of stairs from the building threshold (4-15 steps = 1 flight). The product will be left in the original packaging, if requested.
White Glove Platinum
Platinum service level provides two-man delivery, to inside your residence to the room you choose. If you live in an apartment building or condo the product will be carried up a maximum of three flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires no tools (i.e. will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging, if requested.
White Glove Platinum Plus
Platinum Plus service level provides two-man delivery, to inside your residence to the room you choose. If you live in an apartment building or condo the product will be carried up a maximum of three flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging, if requested.
*For delivery services where packaging can be removed and disposed of, we urge our customers to save the original packaging. In the event you wish to return your item(s), all returns must be in original packaging or additional funds may be incurred during the return process.
**In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 45 steps and longer assembly periods are available as additional services which would require additional charges. Contact us if you believe you would require such additional services.
- When your order arrives in your area, you will be telephoned by a representative from the white glove carrier to arrange a 4 hour window for delivery.
- All white glove deliveries consist of at least two people to unload and transport your item(s) from their truck to inside your home or office.
There are 4 different levels of service that we offer with products that use white glove freight: White Glove Silver, White Glove Gold, White Glove Platinum and White Glove Platinum Plus. For some products we provide a higher level of base service included in the product price because we know that due to the size and weight it will ensure that your product arrives in good shape. For other products we give you the option to pay extra and upgrade to a higher service level. Below we have detailed what is included with each different level of white glove freight service. White Glove Freight Service Levels:
White Glove Silver
Silver service provides two-man delivery to inside the threshold of your residence. Inside threshold includes one of the following locations: product will be left in either a front entrance, mudroom, or garage depending on availability and customer's preference. If you live in an apartment building or condo the product will be carried up a maximum of three flights of stairs from the building threshold (4-15 steps = 1 flight). The product will be left in the original packaging.
White Glove Gold
Gold service provides two-man delivery to inside your residence to the room you choose. If you live in an apartment building or condo the product will be carried up a maximum of three flights of stairs from the building threshold (4-15 steps = 1 flight). The product will be left in the original packaging, if requested.
White Glove Platinum
Platinum service level provides two-man delivery, to inside your residence to the room you choose. If you live in an apartment building or condo the product will be carried up a maximum of three flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires no tools (i.e. will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging, if requested.
White Glove Platinum Plus
Platinum Plus service level provides two-man delivery, to inside your residence to the room you choose. If you live in an apartment building or condo the product will be carried up a maximum of three flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging, if requested.
*For delivery services where packaging can be removed and disposed of, we urge our customers to save the original packaging. In the event you wish to return your item(s), all returns must be in original packaging or additional funds may be incurred during the return process.
**In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 45 steps and longer assembly periods are available as additional services which would require additional charges. Contact us if you believe you would require such additional services.
Free Shipping
The Simple TV Stand Store offers free shipping on nearly all of our products. We do this to keep your shopping experience easy to understand. The price you see is the price you will pay. Please be aware that many other websites will not disclose your total order cost until much later in the checkout process. We at The Simple TV Stand Store want you to know exactly what you will be buying and how much you will be paying from the moment you begin shopping with us. Please be aware that if you decide to return your purchase to us, we will refund to you the entire purchase price excluding any shipping and handling fees which The Simple TV Stand Store accrued during your order fulfillment. If you have any questions about this, please give us a call.
Shipping to International Addresses
At this time, The Simple TV Stand Store can ship only to addresses in the contiguous United States.
