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The Simple TV Stand Store is committed to being the Universe's most customer-centric company. With this in mind, we've made it easier than ever for you to get answers to your most pressing questions. You can find online answers to the following questions: We strive for 100% satisfaction. If you are not satisfied with your order, you can initiate a return within 90 days from the date the item was shipped and we will refund the entire price you paid for that item. Simply contact our customer service representatives and we will take care of everything from getting you packing materials if you do not have the original to scheduling a pickup for the item you wish to return. For orders placed before 11/14/2007, please review our complete return policy. Please read our full Return Policy for complete details. You can change your name, email, and other important information by clicking on the My Account area and entering your email address and password. Here you can add or update essential contact information such as your name, phone number, and email address.