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5.0 Average rating
jsgolf from Tallahassee. Florida
Had several problems with the initial shipment, missing parts and fireplace insert did not function correctly. Contact Dimplex and it took several weeks to get parts, insert still did function correctly. Contacted The Simple Store and they shipped a replacement fireplace insert. I could not happier with the replacement insert it works as advertised. I also tried distilled water that improved the performance. I purchased a fireplace candle with a wood wick that produces a natural wood fireplace smell and a crackling sound. Very pleased without the mess and heat.